These terms are an agreement between you and Agentic Services ("we", "us"), the company that operates Rundown at rndwn.app. By creating an account or using the service you agree to them. If you are agreeing for a company, you confirm that you have authority to do so.
1. The service
Rundown is web-based field service software. It includes the application, the public pages it generates for your clients (such as proposals, pay pages, booking pages and the client portal) and related support. Features differ by plan, and some features described on our website are marked as planned and are not yet available.
2. Accounts and users
- You are responsible for everyone who uses your organization's account and for the roles you assign to them.
- Keep sign-in details secure and tell us promptly at security@rndwn.app if you believe an account has been accessed without permission.
- You must be at least 18 and able to enter a binding contract.
3. Trials
New accounts start with a 14-day trial that includes every feature and does not require a payment card. When the trial ends without a subscription, the account becomes read-only. You can still export your data.
4. Plans, fees and billing
- Subscription prices are published at rndwn.app/pricing. Plans are billed in advance, monthly or annually.
- Users beyond the number included in your plan, and usage beyond included amounts (for example SMS segments or storage), are billed at the published rates.
- Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.
- If a payment fails we will notify you and retry. After a 7-day grace period the account becomes read-only until payment is made.
- Fees are non-refundable except where the law requires otherwise or where we state otherwise in writing.
- We may change prices with at least 30 days' notice. Changes apply from your next billing period.
5. Payments you collect from your clients
Payment processing is provided by Stripe through a Stripe account that you own. Your use of it is subject to Stripe's agreements. Charges are made directly on your Stripe account, and you are responsible for refunds, disputes, taxes and compliance for the payments you take. On the Starter plan we collect a platform fee of 0.25% of each payment, in addition to Stripe's fees.
6. Messaging
If you send text messages or email through Rundown, you are the sender. You must have the consent the law requires, honor opt-outs and follow our SMS terms. We may suspend messaging that puts deliverability or compliance at risk.
7. Your data
- You own the data you and your clients put into Rundown. You grant us the rights needed to host, process and display it in order to provide the service.
- You can export your data at any time, on any plan.
- We process personal data on your behalf under our data processing addendum and describe our own practices in the privacy policy.
- We do not use your data to train AI models, and we do not permit our AI providers to do so.
8. Vendor accounts
If you connect a distributor account for live pricing, you authorize us to sign in to that account on your behalf to retrieve prices and availability. You confirm that you are permitted to do this under your agreement with that vendor. Rundown is not affiliated with any distributor.
9. AI features
AI features produce drafts and extracted data that may contain errors. You are responsible for reviewing AI output before relying on it or sending it to a client. Rundown does not send AI-written messages to your clients or change prices unless a person confirms, or you have turned on automatic sending for a specific automation.
10. Acceptable use
You agree not to:
- use the service to break the law, send spam or infringe someone else's rights;
- attempt to access another customer's data or disrupt the service;
- reverse engineer the service or resell it without our written agreement;
- store payment card numbers anywhere in the service outside the Stripe payment forms.
11. Compliance and safety decisions remain yours
Rundown helps you record life-safety decisions, permits, inspections and commissioning results. It does not replace the judgment of a licensed professional, a code official or the authority having jurisdiction. Warnings in the product are aids. You remain responsible for the design, installation and code compliance of your work.
12. Availability and changes
We work to keep Rundown available and to give notice of planned maintenance, but we do not guarantee uninterrupted service unless you have a written service level agreement with us. We may add, change or remove features. If we remove a feature you materially depend on, you may cancel and receive a prorated refund of prepaid fees.
13. Cancellation and termination
- You can cancel at any time. Your plan remains active until the end of the paid period.
- We may suspend or terminate an account that materially breaches these terms, after notice where that is practical.
- When an account is deleted, we hold the data for 30 days in case you change your mind and then delete it, except where we must keep records by law.
14. Warranty disclaimer
The service is provided as is. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
15. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose.
16. Changes to these terms
We may update these terms. If a change is material we will give you at least 30 days' notice by email or in the product. Continuing to use the service after the change takes effect means you accept it.
17. General
These terms are governed by the laws of the state in which Agentic Services is organized, without regard to conflict-of-law rules. If part of these terms is found unenforceable, the rest remains in effect. You may not assign these terms without our consent, except to a successor to your business.
18. Contact
Questions about these terms: legal@rndwn.app.